PRIVACY POLICY

At Senator Hotel we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded  by Senator Hotel in the course of transacting business with an individual.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION

1. By making a reservation or by using Senator Hotels’ services.

2. By registering with Senator Hotel’s loyalty program, priority program, or gift card.

4. By providing it to us in communications regarding service delivery such as comment cards.

5. By providing the information to us by participating in a marketing initiative.

6. By visiting our website.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

MAKING A RESERVATION

When making a reservation or using Senator Hotels’ services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like. We also offer special discounts from time to time that may have qualifying criteria.

Senator Hotel may use the information you provide to send you offers and information about the hotel’s services If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to info@senatorhotellb.com  using the subject line "Unsubscribe", so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

REGISTERING WITH SENATOR HOTEL’S LOYALTY PROGRAM, PRIORITY PROGRAM, OR GIFT CARDS

As a customer of Senator Hotel you have the opportunity to belong to its loyalty or priority program.  Loyalty and Priority programs are designed to deliver a higher level of personalization and service, additional personal information will be required. Membership is voluntary. By choosing to enroll you have consented to the supply of and use of your personal information as more particularly outlined in the Program’s Terms and Conditions. 

INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDS

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

SENATOR HOTEL OFFERS YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERS

To sign up for this service we require you to provide us with your e-mail address, first name.You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be.You may at any time in the future opt-in to receive e-mail offers.

BY VISITING ONE OF OUR WEBSITES

We use "cookies" on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard -- you'll find them almost everywhere on the Internet. Senator Hotel uses cookies to recognize visitors when they return to our sites. Once we know it's you, we can customize your online visit.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

We use Google Analytics and to measure how visitors interact with content on our websites. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customized based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags and embedded scripts, to record information about your interaction with our websites. Additional information on how these services use such technologies can be found on Google’s website,  and Facebook’s website.

If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.

 

WHY WE COLLECT PERSONAL INFORMATION

1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.

2. To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.

3. To develop, enhance, market or provide products and services. For example, we look at our guests' use of our services so that we can better understand how to improve our services.

4. To manage and develop our business and operations. For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.

5. To meet legal and regulatory requirements.


PRINCIPLES

1. Senator Hotel will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.

2. Senator Hotel will protect your personal information with appropriate security safeguards.

3. Senator Hotel will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.

4. Senator Hotel will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.

5. Senator Hotel will honor your request to access your personal information in a timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.

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CONTACT US
Tabarja Sea Side Road, Lebanon
info@senatorhotellb.com
+961.9.851850
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